Free standard shipping on orders over $150
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Top Speed
Tires
Motor Power
Range
Payload Capacity
LCD
Waterproof Battery
Hydraulic
Safety Certified
Pre-assembled
Long Warranty
Technical Support
30 Days Returns
US Warehouse
Charging Time
Q: What is your warranty policy?
A: Sivrock bike comes with 1 year warranty on battary, motor and controllor, and provide lifelong technical support. Sivrock is devoted and confident to slove any product issues, if you have any question about product using, maintaining, or returning, please do not hesitate to contact with us.
Q: Do I need to assemble my Sivrock ebike? Will it be difficult?
The Sivrock electric bike already comes 85% pre-assembled. Some simple parts are left for you to enjoy hands-on fun. We have made a detailed assembly video and detailed assembly steps. Our customers generally need 15 to 30 minutes to assemble the bike.
Q: Where do you ship from?
A: We ship from our US warehouse, Usually shipped on the same day.
Q: How long does it take to fully charge?
A: Our battery fully charging takes 5-6 hours, this can effectively protect the battery and prevent the battery from being charged too quickly and reducing battery life.
Q: What about the battery of sivrock electric bicycle?
A: 48V/15.6Ah large-capacity battery, hidden built-in IP52 waterproof battery, and battery management system, safe, reliable and long-lasting.
Max Load: 330 lb
Gross Weight: 4.5KG
Charging Time: 5 - 6 Hours
Warranty: 1 Year
Motor Type: Rear Hub Motor
Weight of Battery: 4.5 kg
Tire: 27.5×2.4 inches
Brake Type: Disc Brake - Hydraulic
Wheel Size: 27.5 inches
Front fork material: Aluminum Alloy
Maximum Speed: 40 mph
Number of Speeds: 27 Speed
Maximum Range: Up to 80 mi
Voltage: 48 Volts
Motor Power: 500 W
Handlebar Material: Aluminum Alloy
Battery Capacity: 48V 15.6Ah
Suspension Type: Full Suspension (Front & Rear)
Shifter Style: Thumb Shifter
Package Size: 157.48*25.4*81.28cm
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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